Customer Services Centre At Chichester's East Pallant House Reopens

Friday, 18 June 2021 06:00

Chichester District Council is reopening its Customer Services Centre at East Pallant House on Monday (June 21) with a raft of improvements.

Customer Service Officers will assist people if they wish to self-serve online at dedicated computer terminals. It is hoped this will help customers to access council services online in the future, at a place and time that is most convenient to them. If a face-to-face appointment is needed to see an officer, they can also arrange this for the customer.

Using the website is the most convenient and Covid-safe way of accessing a whole range of services, including settling council tax or business rates bills, applying for parking permits, and signing up to services such as bulky waste collections or the Garden Recycling scheme.

Kerry Standing, Divisional Manager for Revenues, Benefits and Customer Services at Chichester District Council:

“During the pandemic we have seen a significant increase in the amount of people accessing our services online and have received really positive feedback. Many people didn’t realise how easy it was to access services from home at a time that suits them.

“This is why we are excited to reopen our Customer Service Centre on Monday June 21, because our Customer Services Officers will be on hand to assist people if they wish to use our online services. We’re hoping that this will give our customers the confidence to use our online services in the future from the comfort of their own home. This is especially important in these current times, when our priority is to keep staff and customers safe.

“We know that there will be circumstances when a face-to-face meeting is needed, so we have been busy making our customer service area as Covid-safe and spacious as possible for those who need to come and see us in person.

“If people are able to access the website, then we would encourage them to visit www.chichester.gov.uk, either from home or on the go. Services are available 24-hours a day, all year round. People can also contact us by email and can find a list of helpful email addresses at www.chichester.gov.uk/councilservicestatus. If someone has trouble finding what they need online, our friendly customer service team are available to take their calls on 01243 785166.”

In addition to these improvements, the council has also reviewed its opening times and will be open from 9am to 5pm each day, apart from Thursdays when opening times will be from 10am to 5pm, starting from Thursday July 1.