Sussex Police on Monday (July 5) issued a fresh apology to the family of Susan Nicholson after an inquest jury identified two significant failings by police.
Susan was murdered by her partner Robert Trigg, in Worthing in April 2011.
He was sentenced to life imprisonment for her murder in July 2017, and was also sentenced for the manslaughter of a previous partner, Caroline Devlin, in March 2006.
Now, a jury at Crawley Coroners Court has concluded that police prematurely closed an investigation into Caroline Devlin's death, and this may have contributed to Susan’s death.
They also found that the force should have known about the real and immediate risk to Susan.
Additionally, they said that, by not taking reasonable action, this had caused or contributed to her death.
Following the inquest, Susan's parents, Peter and Elizabeth Skelton, said:
"In refusing to investigate Susan's death for six years, Sussex Police were denying Susan's two boys the right to know how their mother died.
"In the same way, they denied Caroline's children the right to know how their mother died in 2006 by deciding that her death was non-suspicious from the start.
"We are pleased and relieved that the jury have recognised what seemed apparent to us; that the police did not do enough to protect Susan, nor did they do enough to investigate Caroline's death.
"Throughout this time, during which we were mostly acting alone without legal representation, we tried again and again to persuade Sussex Police to properly investigate Susan's death.
"We were ignored and spoken down to.
"It was only when we obtained a report from an experienced pathologist, Dr Cary, that Sussex Police finally listened to us.
"Even after Susan and Caroline's killer was convicted, the police's actions suggested they were not willing to listen.
"They opposed us in seeking this fuller inquest, without which these failings would not have been explored at all.
"Instead of enjoying our retirement years, we have suffered mental torture for over a decade fighting to get justice for Susan.
"We hope that Sussex Police will reflect on all the jury's conclusions, and ensure that victims of domestic violence, and their families, are better treated in future."
Assistant Chief Constable Fiona Macpherson said:
“Susan’s family and friends have waited a long time to hear all the facts surrounding her death and our thoughts remain with them, and with the family of Caroline, at this difficult time.
"Further to the apology that the former Chief Constable offered to the families in 2017, I apologise for the failings of the force in relation to the deaths of both Caroline Devlin and Susan Nicholson.
"As the Coroner noted in her closing remarks, Sussex Police have made extensive changes and improvements in the way in which it responds to cases involving domestic abuse in the ten years since Susan’s death.
"Learning from these two cases has been used as part of our work to comprehensively revise our policies during this period.
"We respect the findings of the jury, and we now need to pause to reflect on these before deciding on any further action.”
In 2017 Sussex Police commissioned two independent reviews, one of the investigations in 2006 and 2011 and, separately, one to review the way the subsequent complaints from Susan’s family were handled.
Police have published the investigation review, which has already been shared with the families.
The service added that the complaints review will first be shared with Susan's family prior to publication.
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